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No change in the Club Service Fee for 2021

We have some great news from your home away from home. There will be no change to your annual Club Service Fee for 2021. This applies for Fractional and Points contracts. This decision was made at the Advisory Council meeting at the resort on the basis of a recommendation by Royal Resorts Management and unanimously approved by your Advisory Council representatives.

The Grand Residences Advisory Council meeting report and financial statement will be published in the Owners Area of www.grandresidencesbyroyalresorts.com (owner log in required) in the weeks to come.

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Grand Residences has a New Chef

We are sure that you will want to join us in welcoming our new chef to the Grand Residences team, Hector Rentería. Rafael Borbolla left in September to take up a position as Executive Chef in a large all-inclusive resort and we wish him every success in his future career. Chef Rentería joins us as Executive Chef.

Originally from Michoacán, Chef Rentería has Bachelor’s degrees in Gastronomic Management and Food & Beverages from Universidad de Norteamérica and the Instituto Culinario de México, respectively.

He has worked for luxury hotels in Mexico, Doha and United States and was the chef heading up teams for the opening of restaurants in new resorts in Dominican Republic, Montenegro and Serbia. He moved to the Mexican Caribbean in 2015 and has been an Executive Chef since 2018.

We are sure that you will love Chef Hector’s cuisine and creativity and will enjoy meeting him in the weekly cooking classes. Stay posted for an interview with Chef Rentería in the December edition of this newsletter.

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Enjoy Even More Great Dining with the All-in Grand package

If you opt for the All-in Grand package on your Grand Residences vacation in order to enjoy all-inclusive gourmet dining then you’ll love the new, expanded version of the package with more dining choices. In addition to meals and drinks at El Faro Grill, Flor de Canela and Heaven Beach Bar, Room Service and more at Grand Residences, you can now dine at Captain’s Cove, El Conquistador, Hacienda Sisal and restaurants at The Royal Cancun, The Royal Sands and The Royal Haciendas.

If you are in the mood for Italian food, La Trattoria at The Royal Cancun fits the bill and Captain’s Cove is an all-time favorite for fresh seafood and sunset Happy Hour. Book a table for dinner at Los Murales and sample the new menu or try Kinoko, the Asian restaurant, which opened this summer at The Royal Haciendas.

The All-in Grand package now includes:

In Cancun
• Captain’s Cove
• El Conquistador, The Royal Islander
• Hacienda Sisal
• La Trattoria, The Royal Cancun
• La Palapa, The Royal Cancun
• La Veranda, Char Hut, Sand Dollar and Sidelines Bar at The Royal Sands

Riviera Maya
The Royal Haciendas
• Los Murales
• Kinoko
• La Palapa del Sol
• Sol Grill & Luna Grill
• La Rotonda Bar

The All-in Grand dining package is optional for Grand Residences owners and members. For more information and rates contact your Concierge. Reservations are required for El Conquistador, Captain’s Cove, Hacienda Sisal, La Trattoria, Los Murales and Kinoko.

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Seasonal Treats in Store

Will you be joining us at Grand Residences for Thanksgiving, Christmas or New Year? There are tempting festive menus in store for you as always, starting off with the traditional Thanksgiving dinner. This year the chef has created a set menu featuring roast turkey and all the trimmings or tender prime rib, Autumn salad, sweet corn soup and a dessert bursting with rich fall flavors. Delicious dishes for an evening with family and friends as we give thanks for the important things in our lives.

For those owners and members who will be joining us for Christmas, the Noche Buena or Christmas Eve dinner menu also includes a selection of exquisite dishes. Warm turkey salad and raviolis filled with veal, duck, nuts and dried fruit are followed by Beef Tournedos Rossini or Biscayan-style sea bass and a sumptuous fruits of the forest mousse with ruby red chocolate.

New Year’s Eve dinner is foie gras with grilled peaches and spiced Brioche followed by a celebration of seafood with an Asian-Caribbean fusion salad of scallops, sea bass, caviar and coconut. Main courses are fresh lobster or a short rib bourguignon and lobster Thermidor medley. A heavenly hazelnut praline cake with chocolate mousse filling and a hint of Baileys is the perfect ending to your meal.

Sit down with the family and enjoy the New Year’s Day Brunch. The menu includes seasonal fruit, smoked salmon, fruits de mer, roast pork, chilaquiles, waffles, nut tart, eclairs and much more.

For more information, prices and reservations, contact your Concierge. A Thanksgiving menu is also available through Room Service if you prefer to dine in your unit.


News for Grand Residences Golfers

If you like to include a round of golf or two in your Grand Residences vacation, check out the latest news about the Royal Golf program. Grand Residences owners, members and guests are entitled to special rates for play at these courses in the Cancún area and the Riviera Maya and there are weekly tournaments too.

Puerto Cancun
Designed by Tom Weiskopf, Cancún’s newest course stretches for 7,241 yards between the bay and Puerto Cancun marina. Holes 15 and 16 overlook the beach and Hole 18 is the most challenging. Marina Town Center mall is nearby.

Iberostar Cancun
Located in the Cancun Hotel Zone, Iberostar Cancun is a 6,734-yard par 72 course between El Rey archaeological site and Nichupte Lagoon. The most challenging hole is the 14th hole par three.

El Camaleón Mayakoba
Designed by Greg Norman, this 7,024-yard par 72 Riviera Maya course has a jungle and mangrove setting with cenotes, canals, rock outcrops and beach views. It hosts the annual Mayakoba Golf Classic PGA Tournament; in 2020 the dates are November 30 to December 6 and it will be played without course spectators.

Gran Coyote
Designed by Nick Price, Gran Coyote (formerly Grand Coral) is located behind The Royal Haciendas in CoraSol, Riviera Maya. This 7,050-yard course has challenging bunkers and water features. Hole 7 is the most difficult one to play.

Iberostar Playa Paraíso
Designed by P.B. Dye, this Riviera Maya 6,800-yard par 72 championship course has features including a river of rocks and a replica of Chichén Itzá’s famous El Castillo pyramid. The 18th hole par 5 is the most challenging.

Tournament Days
We hope that you will join us for the weekly tournaments at these courses: Monday at Gran Coyote; Wednesday at Iberostar Playa Paraíso, Thursday at Iberostar Cancun; Friday at Puerto Cancun (at least 12 players) and Sunday after 12 p.m. at El Camaleón (at least eight players).

Booking Tee Times
Your Concierge will help you to book tee times (reservations one day before), ask for information about transportation to the courses.

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Discover the Natural Riches of Puerto Morelos

With the Mesoamerican Reef offshore, white beaches stretching for miles and a jungle and wetland reserve on your doorstep, Grand Residences is in the perfect spot for reconnecting with nature in the Puerto Morelos area. The Ruta de los Cenotes is home to deer, spider monkeys and a wealth of bird species and as you enjoy a refreshing dip in a limestone sinkhole, explore jungle trails or fly through the trees on a zip line, you’ll see iridescent blue morph butterflies, orchids and much more.

Beach Walks
Start your day in paradise with a stroll along the beach at dawn. Watch pelicans, gulls and terns diving into the sea in search of fish and frigate birds on high ready to swoop down and steal their catch. Busy along the shoreline foraging for food are smaller birds such as turnstones, sandpipers and plovers known collectively in Spanish as playeritos. And as it is still turtle season, you may see the tiny tracks of baby turtles in the sand heading towards the waves.

Puerto Morelos Reef
Dive right in and marvel at the reef that you can see just offshore. Part of the Mesoamerican Reef, the world’s second longest, Puerto Morelos Reef is rich in marine life, ranging from colorful fish dwelling in the coral gardens to sea turtles and eagle rays.

Puerto Morelos Botanical Garden
Did you know that Puerto Morelos’ Yaaxche-Alfredo Barrera Marin Botanical Garden is the second largest botanical garden in Mexico? Not only that, in addition to showcasing the trees and plants native to the Yucatán Peninsula, it is a nature reserve protecting 65 hectares of jungle and marshland rich in wildlife.

Although the entrance to the botanical garden is next to busy Highway 307, birdsong and the sigh of the breeze in the trees soon replace the distant hum of traffic. As you walk along paths through the forest you may spot orange and yellow orioles, great kiskadees, green jays and woodpeckers. The park is also home to families of spider monkeys, grey fox, coatimundis or tejon and the shy agouti, a rodent the size of a terrier.

Follow the trail to the herb garden where you’ll see familiar plants such as basil, rue, chamomile and spearmint growing with native species traditionally used by the Maya as remedies for ailments ranging from the common cold or fever to stomach bugs and arthritis.

In a jungle clearing there is a rustic exhibition about chicle, the original natural ingredient for chewing gum that is actually the milky white sap or resin from the chicozapote, a native forest tree found throughout southeast Mexico. You can identify chicozapote trees in the park and along jungle trails on the Ruta de los Cenotes by the crisscross scars on their bark, a sign that they were once tapped by chicleros, bands of chicle harvesters.

The Botanical Garden is open from 8 a.m. to 4 p.m., Monday to Friday and from 8 a.m. to 2 p.m. on Saturday. Take eco-friendly bug spray with you.

Exploring the Ruta de Los Cenotes
The jungle bordering the Ruta de los Cenotes is even richer in wildlife and opportunities for adventure. Take the road to the west of Highway 307 to the village of Central Vallarta and the small town of Leona Vicario. Along the route you’ll see many wooden signs marking the turn off for cenotes deep in the forest. Formed over millions of years by the erosion of the limestone, these natural wells or sinkholes have crystal-clear waters that look turquoise or emerald, depending on the light, stalactites and stalagmites. Some are open and others are hidden in caves. They include Cenote Las Mojarras, Zapote, Siete Bocas, Boca de Puma, La Noria, Kin-Ha and Verde Lucero and many of them have zip lines and nature trails in the vicinity of the cenote.

The Xenotes Oasis Maya trip offered by Experiencias Xcaret gives you the chance to explore four very different cenotes in one day and includes swimming, snorkeling, zip lining and time for kayaking.

For a day of jungle adventures, Selvatica Park also fits the bill. Fly through the jungle canopy on a series of thrilling zip line circuits, then swim in a cenote. ATV jungle tours are also available.

Bird watching
If you are interested in wildlife, how about an early morning Puerto Morelos birding trip? Accompanied by a knowledgeable local guide you’ll walk along jungle trails alive with the sounds of birdsong. Woodpeckers, hawks, flocks of parrots and Yucatan jays, trogons and keel-billed toucans make an appearance. You’ll hear the distinctive call of the pygmy owl and the raucous rattle-like sound of the chachalaca, a bird the size of a large hen.

Look out for the flashes of color that are the tanagers, orioles, hummingbirds and the Yucatán’s own bird of paradise, the turquoise-browed motmot, which nests in the walls of cenotes.

The forest is also home to spider monkeys, brocket and white tail deer, peccary, margay, ocelot, puma and the elusive jaguar that park wardens occasionally see at night drinking water from cenotes.

Ask your Concierge to help you arrange nature tours and jungle adventures in the Puerto Morelos area.

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Meet Puerto’s Bird Man: Luis Ku

One man knows the forest trails of the Ruta de los Cenotes like the back of his hand and that is Luis Ku, a famous birding guide who lives in Puerto Morelos.

Originally from Temax, a small village in Yucatán, Luis explains that his love of nature dates back to his youth. “Our village was surrounded by ranches and forest and there were many species of birds.” He explains, “I was always interested in nature and the wild creatures and plants I saw around me. I would go looking for them, right up until I went away to university in Merida.”

Luis studied Administration and then moved to Cancun in search of work. He spent 17 years managing the Puerto Morelos Botanical Garden and it was there that he rediscovered his love for nature, learning more about birdlife. He says, “I noticed that the park was a magnet for ornithologists and I would talk to them, learning about the species they were searching for. They invited me to go birding with them. Little by little, I began to give guided tours on request to the Ruta de Los Cenotes, Rio Lagartos, Sian Ka’an and further afield. Eventually, I had so many birdwatcher clients that it became impossible to keep both jobs so I left the Botanical Garden.”

Mexico is one of the world’s biodiversity hotspots and more than half the country’s 1,080 bird species are found right here in the Yucatán Peninsula (550). They include tropical birds such as the keel-billed toucan and temperate species from cooler climates and there are many endemic species, found nowhere else on the planet. Such riches give it great, hitherto untapped, potential as a birding destination for the world’s 80 million birdwatchers. Luis explains that there are a number of great birding zones within easy travel distances of Cancun, including the Ruta de los Cenotes, Coba, Cozumel, Sian Ka’an and Rio Lagartos Biosphere Reserves. Further afield, the archaeological sites of Kohunlich in southern Quintana Roo and Calakmul in Campeche are also worth a visit, along with reserves in the states of Chiapas and Oaxaca.

Luis says, “The Ruta de los Cenotes offers three to five days of fantastic birdwatching, visiting different cenotes such as Boca del Puma, Siete Bocas, La Noria and Kin-Ha and exploring trails through the jungle. Between 250 and 300 bird species have been registered in the area and they are most active early in the morning. Birders can catch a glimpse of keel-billed toucans and collared aracaris, chachalacas, several varieties of trogon, turquoise-browed motmots, flycatchers, colorful tanagers and hummingbirds. He says, “The motmot nests near cenotes, there are pygmy and black and white owls and I know one ramón or breadnut tree that attracts up to 12 toucans to feed at dawn.”

A visit to Sian Ka’an Reserve offers the chance to see jungle dwelling birds such as wood creepers, trogons, black-faced ant thrush and tinamou and wetland species such as herons, jacana and wood storks.

While the incredible sight of thousands of flamingos at Rio Lagartos is the highlight of a visit, Luis explains that bird watching begins along the route through Quintana Roo and Yucatan to the reserve with sightings of hawks such as peregrine and laughing falcons, short-tailed hawk and American kestrel. “It’s an open area with scattered trees, perfect territory for birds of prey.” He adds, “The wetlands of Rio Lagartos are also a haven for endemics such as the Mexican sheartail hummingbird and the Yucatan wren and it is a major area for migratory birds escaping the winter chill of the US and Canada. Migrations actually start in July and August for some species and reach their peak in September and October and the birds leave in March and April. Migratory species include white pelicans, ducks, waders, birds of prey and songbirds.”

Coba and Punta Laguna attract birdwatchers eager for a sighting of the spotted rail and ruddy crake that live in the reed beds surrounding the lagoons and nocturnal birds such as the endemic Yucatan poorwill and the Yucatan nightjar.

Cozumel has its own endemic Cozumel wren and warbler and a shimmering green hummingbird called the Cozumel Emerald.

When asked about his most memorable experience, Luis says, “There have been many, for example in the jungles of the south you see tropical birds such as the endemic ocellated turkey, great curassow, crested caracara, ornate hawk eagle and the largest of them all, the king vulture, but smaller birds such as the white-collared and red capped manakins are also spectacular.

He says, “The thrill of birding in the Yucatan is walking the trails, visiting reserves and seeing a variety of birds every day. It isn’t like Costa Rica where bird watchers are very often confined to a hide waiting for an individual species to appear.”

So the next time you visit the Ruta de los Cenotes keep a lookout for birds and you may even spot Luis Ku with his camera. You can also see his beautiful photos of Yucatan’s birds on Facebook.

Your Concierge can help you arrange unforgettable day trips in the Mexican Caribbean and Yucatan.


Back on the Maya Trail

After months of closure due to the COVID-19 pandemic, archaeological sites in Quintana Roo and Yucatán are open.

The first sites to open in Quintana Roo in mid-September were Tulum, Coba, Muyil and San Gervasio. Sites in southern Quintana Roo including Kohunlich, Dzibanche, Oxtankah and Chacchoben opened in October. In the Yucatan, Chichen Itza, Ek Balam, Uxmal, Dzibilchaltun, Mayapan and Kinich Kakmo in Izamal are all now admitting visitors.

New guidelines are in place for visiting the sites, for example masks are mandatory, social distancing is respected and there are limits on the number of visitors admitted per day, at Chichen Itza it is 3,000 and groups are limited to a maximum of 10 people. The evening shows at Chichen Itza and Uxmal are suspended until further notice.

With their ancient grandeur, air of mystery and jungle settings rich in nature, the Yucatan’s archaeological sites invite a moment of reflection. Breathe in the fresh air, close your eyes, listen to the sounds of nature and soak up the energy.

For more information on trips to the area’s archaeological sites contact your Concierge.

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Cocktail Time

Unwind with a Caribbean cocktail to get you in the mood for your next Grand Residences visit. Here’s a drink to ask for poolside or at Heaven Beach Bar.

Mango Tango
¾ oz white rum
½ oz grenadine
2oz fresh strawberries
3oz ice
¾ oz white rum
½oz sugar syrup
2oz tinned mango
3oz ice

Blend the rum, grenadine and strawberries with ice and then the rum, mango and sugar syrup separately and then pour them into a glass in turns to achieve the swirl effect.

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Grand Recipes

This month we are sharing a traditional recipe from the Yucatecan kitchen, a classic dish that you must try on vacation and that is served at lunchtime in El Faro Grill. Sopa de Lima is a light chicken and vegetable broth that is perfumed with lima, a variety of aromatic sweet lime used in the area.

This recipe makes a large amount of soup so you may need to reduce quantities proportionally.

10 oz. sliced green pepper
7 ½ oz. of sliced red pepper
7 oz. sliced onion
9 ½ oz. sliced celery
5 ½ oz. of lima
7 oz. chopped tomato
3 bay leaves
1 tsp. salt & pepper
2 oz. chicken stock powder
½ oz. chopped garlic
2 oz. mixed vegetable oil (20-80)
7 1/2 oz. chopped carrot
1 gallon chicken stock

Heat 2 oz of cooking oil, add onion and garlic and fry lightly, stirring from time to time to prevent burning. Add carrot, celery, tomato and bay leaves. Pour in chicken broth, lima juice and slices. Season to taste with chicken stock powder, salt and pepper. Finally, add the sliced green and red pepper and bring to the boil and then simmer.
 Add cooked, shredded chicken breast and crispy fried tortilla strips before serving.

Fresh limas are available in markets and supermarkets in the Mexican Caribbean and the Yucatan and are sometimes stocked by Latin American grocery stores in the United States.

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The Travel Gallery

Some of you still cannot be with us right now but we can bring the beauty of the Mexican Caribbean and the Yucatan to you. Here’s our monthly gallery showcasing some of the region’s many natural and historical attractions. How many have you visited? Which ones would you like to explore on future visits to Grand Residences?

A track through the jungle and a palm grove leads to the pristine crescent-shaped beach of Xcacel, a hidden secret. Designated a protected area and turtle sanctuary by the Quintana Roo government, Xcacel-Xcacelito is one of the world’s most important nesting areas for the green turtle.

Aktun Chen
The Aktun Chen cave system lies in the jungle just south of Akumal. There are spotlights in the galleries to show the turquoise waters of cenotes and the delicate beauty of the stalactites, stalagmites and flowstones sculpted by water and calcite over millions of years.

The gateway to the Gran Costa Maya in southern Quintana Roo, Mahahual is a traditional Mexican Caribbean fishing community that is also a cruise ship port of call. Relax on palm-lined beaches, go snorkeling and if you are a diver book a trip to Banco Chinchorro, a spectacular atoll rich in marine life.

An easy one-and-a-half hour drive from Cancun, the colonial town of Valladolid is the perfect spot to spend the day learning about the history and traditions of the Yucatan. Stroll through the center visiting colonial churches and admiring restored casonas or houses. Shop for crafts and sample the local cuisine, visit cenotes, museums and even a distillery making a tequila-like liquor from agave azul.

Your Concierge can help you arrange trips to all these places.

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Beach Reads

Here are some of the books we are reading right now if you are looking for something for the beach. Why not write to us and let us know what’s on your bookshelf or Kindle right now?

The Salt Path
Raynor Winn
Ray and her husband Moth met as teenagers and fell in love. They raised two children and renovated a rundown farmhouse in mid-Wales. They were living their dream when disaster struck. An investment opportunity with a friend went sour and they were sucked up in the ensuing court case, eventually losing their house. Worse news followed when Moth was diagnosed with an incurable disease.

With no jobs and faced with the prospect of homelessness, and mortality, they decided to put their beloved house behind them and walk the coast path from Somerset to the tip of Cornwall in southwest England. The Salt Path is the story of their adventures.

Funny, sad, moving and packed with evocative descriptions of dramatic cliffs and bays, the characters they meet on the way and the challenges of the ever-changing British weather, this is a story of hope. Walking seemed to help Moth and he grew stronger, even though the couple were wild camping and exposed to the elements.

Wherever you are, when you put this book down it makes you want to put on your walking boots and head for the trail.

Ray Winn has just had her second book published. The Wild Silence continues her story with Moth.

If you run out of books remember that you have a neighborhood bookstore right on the main square in Puerto Morelos. Alma Libre stocks new and secondhand books and is open daily from 10 a.m. to 3 p.m.

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Stay Connected with Grand Residences

Check the Grand Residences and Royal Resorts Facebook pages for photos and updates from your home away from home, recipes, wellness tips, activity and tour ideas in the Mexican Caribbean and much more.

Watch your friends from the Activities team and Kids Club give keep fit, dance and craft classes via Facebook Live. If you miss them don’t worry, you can watch the videos later.

Check the Grand Residences Instagram page for more pictures from paradise.

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Beware of suspicious offers from online companies

It is Royal Resorts policy to alert members of scams attempted by companies or individuals operating online. Several members have reported being contacted by a company called 118 International Realty.

Other members have reported emails and dubious phone calls from a company called Commodity Consultants International Ltd.; one of the representatives they have mentioned is a woman called Amira B. Williams.

A company called Blue Marlin Realty or Blue Marlin Realtors operating out of Chicago has also contacted some members. The name of the Qingjan Realty Group Pte Ltd and of a broker called Victor Santiago also appears in the documents that the member received.

Another member recently reported a phone call she received from a woman identifying herself as a federal prosecutor in Mexico City. This person claimed to be investigating a case against Royal Resorts but her questions were suspicious and alerted the member to a possible scam. We recommend that you watch out for calls of this nature. An official federal prosecutor would not carry out an investigation in such a manner.

In June, several members reported receiving unsolicited calls and emails about title changes from an individual called Marco Deleon operating out of Las Vegas and a company called Administración Hotelera Corporativa Columbus SA de CA. This individual claimed to represent CIT but is not associated with Royal Resorts, CIT or Interval Servicing in any way.

Other members also contacted us about calls from a marketing company agent operating out of Cancun who offered them special stay rates at The Royal Sands and The Royal Caribbean. This is not a Royal Resorts promotion and neither the company nor its agent has any business relationship with us. The fact that this individual mentioned The Royal Caribbean, which is closed and currently under renovation, should be a warning sign not to proceed.

In summary, Members have reported suspicious calls and emails from all of these companies:

• Commodity Consultants International Ltd.
• 118 International Realty
• Blue Marlin Realty or Blue Marlin Realtors
• Administración Hotelera Corporativa Columbus SA de CV
• Network Realty
• Network Real Estate
• Atlantic Realty
• New York Escrow Services
• Black Diamond
• Realty Alliance
• The Brokerage Group
• 123propertyserviceslic
• Realty Consultants
• Safran Group
• Zicasso

Atlantic Realty and Realty Alliance operate out of Boston. The Brokerage Group, Network Real Estate, Black Diamond Group and New York Escrow Services have New York addresses. Zicasso is a Mexican firm supposedly with a parent company in Mountain View, California.

Royal Resorts has no business relationship with any of the aforementioned companies or their representatives. The Legal department has contacted them with a cease and desist notice.

We recommend that you do not engage with these companies or their representatives. Do not submit the membership information requested, and above all, never send money if they mention a processing fee.

When such companies contact you via email or phone to offer unsolicited broker, resale, title change, exchange or rental services and ask for cash in advance to cover “administrative fees”, “processing fees,” “commissions”, “guarantees” or “deposits” it is generally a good indication that they may not be genuine and if you pay it is very possible that you will not hear from them again.

Protecting your personal information
Royal Resorts has a rigorous privacy policy and is in full compliance with privacy laws. Our members’ personal information is confidential and we do everything possible to protect it. We do not sell and have never sold personal information to third parties.

Always follow these steps if you receive a suspicious email or phone call:
• Check the source of the email if the company or individual claims to be associated with Royal Resorts. All Royal Resorts communications are sent from an official royalresorts.com email address, if this is not the case, then the email is not from Royal Resorts.
• Disregard the email or phone call if money is requested in advance for resale or other timeshare-related services.
• Do not supply personal data or the contact details of friends if referrals are requested.
• Do an online background check on the company to see if it is legitimate.
• Ask Royal Resorts if you are in any doubt, we are here to help you.
• Above all, do not send any money.
• If you receive an unsolicited call about title changes, contact Royal Resorts or Interval Servicing. Title changes must always be handled through Interval Servicing, your membership services company.

Cyber crime is on the rise and hackers and scammers appear to be more active than ever during the global pandemic. Take care when using the Internet. We recommend that you avoid disclosing your personal information on forums, blogs and other open media venues and participation in online referral schemes that ask you to send the names and details of friends. When you provide your contact information to others in order to rent, sell or lend your unit please ensure that it will be protected.