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Memories that last a lifetime

We may be apart right now but we are thinking of you. Ours is a story of friendship and family that spans more than 40 years.

Memories are precious and at Royal Resorts they last a lifetime. Vacation tales of your home away from home and family moments you cherish. Incredible places you have visited over the years and all the magic of Mexico.

Our journey together will continue. There will be more amazing experiences ahead and happier times for us all.

In the meantime be safe and stay well.

And whenever you are able to travel again and you begin to hear the Caribbean calling you, we will be here waiting to welcome you home.

 

 

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Grand Residences and Royal Resorts closed until May 30

Grand Residences and all the Royal Resorts are closed by government orders due to the national health emergency. The shutdown of all non-essential activities in the public and private sector throughout Mexico and the stay at home order imposed to prevent the spread of COVID-19 are in effect until May 30.
Like you, we must stay home to stay safe and protect others.

The world is at a standstill and our lives are turned upside down. Things that we took for granted are suddenly off limits. Many of us are separated from loved ones, concerned about the future. Nevertheless, we will overcome this unprecedented challenge together. In the meantime, we urge you to stay safe. From all of us at Grand Residences, we love you and we are thinking about you.

When travel is possible once more and you hear the call of the Caribbean, we’ll be here waiting to welcome you home.

See you soon
Hasta pronto

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We are here for you

At Grand Residences we have been working to support owners and members during the COVID-19 crisis and we have taken a number of actions so far to address their concerns.
Our first priority has been to help owners and members who had their travel plans disrupted and to offer them the flexibility they need to reschedule their vacation later this year or in 2021. The COVID-19 section on the Royal Resorts website www.royalresorts.com lists the options available.

The economic consequences of this global pandemic are far-reaching and we are aware that some of our members may be facing financial hardship at this time. We stand by you. Our COVID-19 response includes helping those affected so that they can meet their membership or Club Service Fee commitments. Contact Interval Servicing to discuss your options at 1-800-930-5050.
Interval Servicing is currently receiving a huge volume of calls and your patience is much appreciated. If you prefer, you can contact Interval Servicing via e-mail at accountsreceivables@intervalservicing.com
with your membership information and your concern. A qualified agent will follow up your inquiry as soon as possible and in the order it was received.
By continuing to pay your Club Service Fee remember that you are helping Grand Residences to maintain your home away from home and look after employees as they too face the COVID-19 crisis.

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Helping your Grand Residences Family, the COVID-19 Employee Relief Fund

The COVID-19 crisis is hitting the Mexican Caribbean hard, impacting workers who rely on tips as part of their salary. Some 890 employees at Grand Residences and Royal Resorts are particularly affected and they include the maids, waiters, bartenders and kitchen staff that look after you. The Royal Resorts Foundation launched the COVID-19 Employee Relief Fund appeal to help them and thanks to your generosity we are over three quarters of the way there. To date, we have raised US$59,100 of the initial goal of US$70,000.

Employees are receiving a monthly deposit for three months to a food card accepted at all major supermarkets to help them through this difficult period.
We invite you to continue donating. With your help we can reach the target. Visit the Royal Resorts Foundation page to donate now. You can select your resort in order to help the employees you know or use the “All Resorts” category. Credit card donations are accepted and a thank you notification will appear automatically when the donation has gone through. Your kindness is much appreciated.

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Helping those in need

Through the Dollar a Stay campaign, donations from members and employees and other fundraising initiatives, the Royal Resorts Foundation supports a number of key causes during the year, including education, health, aid for employees in times of illness or economic hardship and conservation.

• Scholarships for a class of 31 students at Mano Amiga School at the Ciudad de la Alegria in Cancun
• Grants for students at local universities
• Cancer screening
• Physiotherapy for seven children at the CRIT Rehabilitation Center
• In 2018-2019, the Royal Resorts Foundation Employee Relief Fund was able to help employees and their families with cases such as cornea and kidney transplants, open-heart surgery and other major operations, hearing aids and speech therapy.
• Conservation, donations to Amigos de Sian Ka’an help this pioneer NGO protect the precious ecosystems of the Yucatan Peninsula and endangered wildlife.
• Contributing to landscaping in Cancun’s new green space, Parque Cancun.
• Donations to the Red Cross
• Donations of linens and towels to Fauna Digna for use in nursing injured wildlife back to health

The Royal Resorts Foundation is staffed by volunteers who also work full-time for the company.

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Home Office

Like many of you, a large number of our employees are working at home, many juggling the twin challenges of home office and home schooling.
Some departments are tirelessly looking after the needs of owners and employees by phone or email while others are planning new activities and vacation experiences for you.
Manager Daniela Trava and her team are working online with staff to reinforce Leading Hotels of the World standards, while others are taking Royal Resorts training workshops and brushing up their English skills in video classes with the teacher.
Chef Rafael Borbolla and his team are taking a daily online seminar as part of the Distintivo H food hygiene and storage standards program. In addition, he is letting his inspiration flow, creating new menus and desserts for the Wedding Collection.
From our home office, wherever that may be, we all say hola!