At Grand Residences we have been working to support owners and members during the COVID-19 crisis and we have taken a number of actions so far to address their concerns.
Our first priority has been to help owners and members who had their travel plans disrupted and to offer them the flexibility they need to reschedule their vacation later this year or in 2021. The COVID-19 section on the Royal Resorts website www.royalresorts.com lists the options available.
The economic consequences of this global pandemic are far-reaching and we are aware that some of our members may be facing financial hardship at this time. We stand by you. Our COVID-19 response includes helping those affected so that they can meet their membership or Club Service Fee commitments. Contact Interval Servicing to discuss your options at 1-800-930-5050.
Interval Servicing is currently receiving a huge volume of calls and your patience is much appreciated. If you prefer, you can contact Interval Servicing via e-mail at email@example.com
with your membership information and your concern. A qualified agent will follow up your inquiry as soon as possible and in the order it was received.
By continuing to pay your Club Service Fee remember that you are helping Grand Residences to maintain your home away from home and look after employees as they too face the COVID-19 crisis.