Safety first, your wellbeing is our top priority

At Grand Residences your wellbeing is our top priority. When you return to your home away from home you’ll find that we have taken additional steps to ensure the safety of owners, members, guests and staff.
We will be reopening with new hygiene protocols for rooms, guest areas and back of house in accordance with guidelines issued by the Mexican Department of Health and the World Health Organization.

They include:

• Welcoming members and guests with warm smiles and the traditional Yucatecan greeting of the hand placed over the heart, Ki’ imak K’iin instead of handshakes and hugs
• Keeping a safe distance and avoiding physical contact.
• Use of face masks by staff
• Widespread availability of hand sanitizer for guests and staff to use, including a bottle in the room amenity kit for guests to use and take with them when they venture outside the resort
• Incorporation of additional sanitation protocols and disinfectants in our daily room cleaning procedure
• Increased cleaning of guest areas and back of house where staff work behind the scenes
• High traffic areas and surfaces such as tables, doorknobs, elevator buttons and handrails are cleaned and disinfected frequently during the day
• Sports gear, yoga mats, gym equipment and fitness machines are cleaned with disinfectant before and after use and sanitizer wipes are available for guests to give them an additional wipe down.
• In restaurants and bars, seating plans will allow for greater separation between tables. Buffet service has been modified to reduce lines, other changes include greater use of individual portions and a member of staff to serve diners.
• Guest vans and employee buses will be cleaned and disinfected after every journey
• Using the Grand Residences App offers contact-free options for pre-check-in and express checkout, making special requests, checking daily activity programs and restaurant information
• Ongoing staff training on COVID-19 awareness and to reinforce hygiene protocols such as frequent hand washing
• Constant monitoring of the health of our employees
• In the event that a guest begins to feel unwell, has a temperature or is showing respiratory symptoms, the resort will notify the Mexican Department of Health immediately and follow its protocol on self-isolation, care and sanitation.


Covid-19 Employee Relief Fund reaches its second goal

We have been overwhelmed by the support for the COVID-19 Employee Relief Fund. And we are happy to announce that the second target amount set for the appeal has now been reached. Thanks to the donations received, the Royal Resorts Foundation has been able to help 1,222 employees at Grand Residences and Royal Resorts such as housekeepers, waiters, bar tenders, kitchen staff and porters who normally receive part of their pay from tips.
All of these workers have received food cards to use in local supermarkets and with your support we have raised enough money to continue helping them through June.
However, the impact of the crisis means that they will need aid for another month so the Royal Resorts Foundation has set a new goal of $32,000. This is the target amount needed to give a food card to 1,222 employees during the month of July to help them through this crisis.

With your help we can reach the target.

A message from the heart
Guiliana U, Housekeeping, The Royal Sands
Guiliana joined Royal Resorts eight years ago and is originally from Teya Pueblo in Yucatan. She has lived in Cancun for more than 20 years now and has two daughters, aged 18 and 11. She says, “When the COVID-19 crisis hit us here, I began to worry about my job and that I wouldn’t be able to support my daughters. My eldest will soon be starting college and I thought, how on earth are we going to manage?
“But Royal Resorts has stood by us. Thanks be to God we are still here.” Guiliana adds, “When I heard about the Royal Resorts Foundation appeal, I breathed a sigh of relief. It is a great help. As there are no guests, we are not receiving the tips that normally form part of our pay and this will tide us over.
“I would like to thank everyone who helped us. May God bless them and watch over them. We look forward to welcoming them to their home.”

Watch the video for more messages from Royal Resorts employees


From the Grand Residences kitchen

You may be missing your favorite beachfront seat at Heaven Bar right now for a lunch of fish tacos with lashings of pico de gallo or the catch of the day served up in El Faro Grill. If you are, here’s a recipe from the Grand Residences kitchen for you to prepare at home. We hope that it brings back wonderful memories. We’ll be sharing more recipes with you in the months to come. In the meantime, enjoy!

Tequila Shrimp
This shrimp and tequila flambée recipe from the Mexican Pacific coast tastes just as good in the Mexican Caribbean!

Serves 1 person
4 jumbo shrimp
4 tablespoons butter
2 garlic cloves peeled and chopped
1 sliced Guajillo chili
Pinch of salt
Pinch of pepper
1 shot glass of white tequila
One grilled yellow corn, cut in halves
½ cup of cooked white rice
1 tablespoon of chopped parsley

Heat a large skillet over medium heat and add the butter, garlic and the shrimp seasoned with salt and pepper to taste.
Sauté the shrimp until pink, about 3 to 5 minutes. Reduce heat and add the tequila. Increase the heat to medium high and then tilt the skillet over the gas burner or use a long match to ignite the tequila. Be careful as the flames may go high.
Cook, shaking the skillet gently once or twice, until flames subside.
Remove from heat and sprinkle with parsley. Serve immediately with rice and corn

Cocktail hour
If you are dreaming about your Mexican Caribbean home and all those relaxing afternoons by the pool sipping your favorite cocktail, here’s a recipe from the Grand Residences bartenders for you to enjoy at home.

Blueberry Mezcalita
2oz mezcal
2oz cranberry juice
2oz Sprite
¼ cup blueberries
2 lime slices
4 mint leaves
To garnish, a sprig of mint and a blackberry

Place the lime slices, blueberries and mint leaves in a glass and macerate using a cocktail pestle until the juices are released and mixed. Add ice cubes, cranberry juice, sprite and mezcal. Mix well and garnish with the blackberry and mint sprig.


Good Reads

Many of us have been catching up on our reading through the months at home. After a day working online, it is a way to let your imagination take flight and travel. It doesn’t matter if you are reading the latest book by your favorite writer, rereading Jane Austen, Thomas Hardy or Henry James or following in the footsteps of a travel writer, it will transport you to a world of magic.
Here are some of the books we have been reading recently if you are looking for a good read.

West Country Trilogy
Tim Pears
Set in a farming valley on the borders of Somerset and Devon in the West Country in Edwardian England, The Horseman, The Wanderers and The Redeemed follow the fortunes of a boy called Leo Sercombe. The son of a carter, he has inherited his father’s skill with horses and wants to work in the estate stud farm. He meets Miss Charlotte, the Master’s daughter and despite the rigid social boundaries, they become friends through a shared love of horses. As they become teenagers they fall in love.
Exiled from the estate when his friendship with Lottie is discovered, Leo wanders further west into Cornwall in search of his mother’s kin. He is sleeping rough and living off the land when he is attacked by a gang of thieves and left for dead. A family of gypsies nurses him back to health but their law dictates that he is now bound to them as a servant.
He eventually escapes and continues his journey, meeting farmers, miners and a traumatized soldier and veteran of the Boer War living as a hermit on the way.
In the meantime, Lottie tries to find out what has happened to him and seeks solace in nature as her father falls in love again.
The third book begins in 1916 with Leo shoveling coal on HMS Queen Mary. He is soon caught up in the war as the ship is torpedoed during the German attack on Scapa Flow. He is one of a handful of survivors and he becomes a salvage diver trying to raise the sunken fleet.
Years pass and he still dreams of returning to his homeland. When he finally retraces his steps and becomes a farmer, he is reunited with Lottie who has fought her own battles.
Tim Pears’ descriptions of West Country rural life and landscapes make this trilogy a must.

Notes from a Small Island
Bill Bryson
A travel classic that never grows old. The journeys of US writer Bill Bryson through the United Kingdom; this is his funny and affectionate look at the island and its people.
Once you have read one Bill Bryson book, you’ll be hooked and will be searching for the next one, whether narrating his adventures on the Appalachian Trail or Down Under in Australia.

Redhead by the Side of the Road
Anne Tyler
Micah Mortimer is a 40-something building superintendant and IT technician who is a creature of habit and finds connecting difficult. He lives by his daily routines until his world is turned upside down by the visit of a teenager who mistakenly believes that he may have found his father. Anne Tyler is a brilliant observer of human nature and this is a warm, funny and touching story of family, relationships and discovery as Micah realizes that he is not as self-reliant as he thinks he is and that he loves and needs the one person in his life he had been taking for granted.

Madeline Miller
Daughter of Helios, the Titan sun god, the nymph Circe is the famed sorceress of ancient Greek mythology. This child of nature narrates her own story. Banished by Zeus to the island of Aiaia for using witchcraft in the name of love, she tells of her encounters with gods and mortals, Odysseus and a cast of characters including Daedalus, Scylla, the Minotaur, Medea, Penelope and her son Telemachus.


Jorge Duran plays live for Royal Resorts on Facebook

Guitarist Jorge Duran has made many friends at Royal Resorts and Grand Residences over the years. Many of you will remember him from El Conquistador restaurant at The Royal Islander and he has been entertaining us since 1988. Although you cannot be with us right now, you can still watch Jorge jamming live via the Royal Resorts Facebook page.

Don’t miss Jorge Duran. You can watch him by visiting the Royal Resorts Facebook page


Be on your guard

It is Royal Resorts policy to alert our owners and members of possible scams attempted by companies or individuals operating online. On this occasion we would like to share reports received from several members about unsolicited calls and emails from an individual called Marco Deleon operating out of Las Vegas and a company called Administracion Hotelera Corporativa Columbus SA de CA.
Royal Resorts has no relationship whatsoever with the aforementioned individual and company. The documentation they claim to have is false. We recommend that you do not engage with them, send documents and, above all, never send money to cover processing fees they mention. Log in to the Members Area of the Royal Resorts website to read this Members News article for more information on this and other recent scams.
Royal Resorts has a rigorous privacy policy and is in full compliance with privacy laws. Our members’ personal information is confidential and we do everything possible to protect it. We do not sell and have never sold personal information to third parties.
Unfortunately hackers and scammers are more active than ever during the global pandemic so we urge you to be careful when shopping, banking or taking care of other transactions online.
We recommend that you avoid disclosing your personal information on forums, blogs and other open media venues and participation in online referral schemes that ask you to send the names and details of friends. When you provide your contact information to others in order to rent, sell or lend your unit please ensure that it will be protected.


Virtual traveler

You cannot be with us right now but we can bring the beauty of the Mexican Caribbean and the Yucatan to you. Here’s our monthly gallery showcasing some of the region’s many natural and historical attractions. How many have you visited? Which ones would you like to see on future visits to Cancun and the Riviera Maya?

Puerto Morelos
Wide beaches stretching into the distance and sheltered by the offshore Mesoamerican Reef make this fishing community our favorite spot in the Mexican Caribbean.


Rio Lagartos
A vision in pink, thousands of flamingos make their home in Rio Lagartos Biosphere Reserve.

Gaze into the crystalline waters of a cenote or sinkhole in the Riviera Maya or Yucatan and a mysterious sunken world of columns and pillars appears, stretching into the darkness.

In ancient times, lights in the El Castillo temple at Tulum would guide seafarers through the jagged reefs to safe haven in the bay at the foot of the cliff.

Dazzling yellow, the town of Izamal is dominated by the huge Franciscan monastery built in the 16th century on top of a Mayan pyramid.

Bacalar Lagoon
In southern Quintana Roo, Bacalar is known as the Lagoon of Seven Colors because of the spectacular shades of blue of the water. We think that the number is actually much higher!


A message from C.O.O. Javier Vales

Wherever you are, we are thinking of you constantly. For those of you who haven’t seen it yet, our Chief Operating Officer Javier Vales recorded a video message for you from your Royal Resorts family.



Stay safe and stay strong. And when the time is right for you to travel again, we will be here to welcome you to your home away from home.

Note: This video was recorded before the government extended the suspension of non-essential activities and the stay at home order in Mexico.


Stay connected

You can stay connected with Grand Residences on Facebook, Instagram and Twitter. You’ll find updates, photos of your home away from home and Puerto Morelos, cocktails, recipes, activity ideas, la Lotería and much more. There are even some great Grand Residences images for you to download and use as your Zoom background.


Life in Puerto Morelos under lockdown

The strict stay at home order continues for Puerto Morelos and the Mexican Caribbean. All non-essential activities in the public and private sector are still suspended.
Schools and universities remain closed and students are continuing with their lessons in online classrooms.
People who can work at home are doing so and those who have to travel to their workplace must take every precaution. The use of face masks is mandatory in public and there are restrictions on movement and strict social distancing and sanitation measures for supermarkets, banks and other essential offices that are open.
The State Government has been distributing food help to the thousands of families throughout the Mexican Caribbean affected by the economic crisis that COVID-19 has inflicted on the area.

Puerto Morelos community spirit
Those of us from overseas who have lived in Mexico for many years know that Mexicans come together in a crisis. We have seen it time and time again, after hurricanes and earthquakes. We see small acts of kindness everywhere and Puerto Morelos is no exception.
One group of citizens is collecting money to buy digital thermometers and masks for local clinics while another set up a food bank to distribute help to 700 low-income families. Some are delivering supplies to the elderly; chefs are pitching in to bake bread or pizzas and others are caring for stray dogs and cats. Food, materials, donations, time, transport, conservation and even music or art, whatever its scope or size, every community initiative helps someone in need.


First turtles of the season spotted on Puerto Morelos beaches

May marks the beginning of the sea turtle nesting season in the Mexican Caribbean and the Puerto Morelos Ecology department has reported the first sightings of nesting turtles on area beaches.
The first turtles of the season came ashore on Punta Brava on April 30 and we hope that thousands more will follow them during the season.
Grand Residences is proud to participate in the statewide sea turtle conservation campaign and during the summer nights our security guards will be patrolling the beach on the lookout for female turtles.


The Mexican Caribbean prepares for a gradual reopening

The Mexican Caribbean plans a gradual reopening starting in June to welcome summer visitors. Many hotels have announced their intention to open in June, subject to the government allowing the reopening of hotels and the reactivation of the tourism sector.
A number of airlines including Air Canada, Air Transat, Southwest, Delta, Sunwing, Copa Airlines, Air Europa and Aeromexico have indicated that they intend to resume flights in June.

The Xcaret Group also recently announced that it intends to open at least three of its parks: Xcaret, Xel-Ha and Xplor in June.