Royal Resorts Rewards now valid for five years

We have some great news for Royal Resorts Rewards members. Your Rewards are now valid for five years instead of three, giving you even more time to use them.

Remember that you can earn and redeem Royal Resorts Rewards in a number of ways during your vacation and even when you are back home:

Earning Rewards

  • Earn Rewards at participating* Grand Residences and Royal Resorts restaurants and participating facilities such as the Spa and Gourmet Market
  • For eligible stays and products booked through the Grand Residences and Royal Resorts Reservation Center (call center and websites)
  • By purchasing Life Extension products or Skymed memberships
  • By participating in the Friends & Family referral program

* Purchases must be charged to your room to earn Rewards. When you check out let Front Desk staff know which account to credit with the Rewards earned on each key card during your stay.

Redeeming Rewards

  • Pay your annual Club Service Fee
  • Pay the resort bill on your next vacation
  • Make a donation to the Royal Resorts Foundation
  • Redeem Rewards by phone only to pay for eligible stays and products booked through the Grand Residences and Royal Resorts Reservation Center

Your Guests can now earn Rewards too

Remember that now your guests can sign up for Royal Resorts Rewards too and earn Rewards during their vacation.

Get started

If you haven’t activated your Royal Resorts account yet, you can do so by visiting RoyalResortsRewards.com Log in with your Owner email/ID and PIN; or click

Join Here if you are a guest. Accept the Terms and Conditions and you are good to go.


For Customer Service contact Interval Servicing (ISCO)
Toll Free from US and Canada 1-877-736-4552
Toll Free from Mexico 01-800-099-0486
All Other Countries +1 (954) 485-5400



Supper on the Terrace

We are sure that you and your family and friends will enjoy many a magical moment at El Faro Grill, Flor de Canela or Heaven Grill, ordering the tempting dishes prepared by Chef Borbolla and his team. However, sometimes you just want a relaxing evening in your residence in front of the TV or on the terrace eating a casual supper that you have rustled up in your own gourmet kitchen. If this is the case, the new Room Service order list of meat and seafood that you can cook yourself is the perfect option.

How about an Angus filet mignon or lobster tail grilled to perfection on your range? Cook the catch of the day: a selection of the finest and freshest locally sourced fish. Or plan your own Mexican taco party with arrachera skirt steak, chicken breast and sautéed shrimp with lashings of salsa and guacamole on the side.

The meat and seafood comes from the same suppliers that we use for the restaurants and is top quality. Owners have a preferential rate. Just call Room Service to order:

  • Angus Filet mignon 280g/10oz
  • Angus New York 280g/10oz
  • Angus Rib-Eye 280g/10oz
  • Sterling Silver arrachera skirt steak 280g/10oz
  • Shrimp U15 160g (order of 6)
  • Catch of the day
  • Lobster tail 200g/8oz
  • Chicken breast 180g

If you are not in the mood to cook, Room Service has wide variety of delicious dishes for you to choose from and the waiter delivering your order will set the table for you.

And for a special occasion, talk to your Concierge and arrange for the Chef to cook a meal for you so that you can enjoy candlelight dining on your terrace.



Easter activities for the kids

Are you staying with us over Easter? If so, the Kids Club has plenty of fun activities for the little ones. They’ll include Easter egg and basket painting and fun with the Easter bunny, all in preparation for the afternoon Easter egg hunt and piñata party.


Sunset sailing

It’s all aboard for the sunset catamaran cruise. This is the perfect way to unwind and meet fellow Grand Residences owners while enjoying spectacular views of the Caribbean and the Puerto Morelos shoreline.

Sip champagne and munch hors d’oeuvres as you take in the Mexican Caribbean sunset and watch the heavens turn from rose, gold and orange to mauve, azure and the deepest blue as the first stars begin to twinkle.

Ask the Concierge for details and the departure time (weather permitting, children under the age of 12 not permitted).



Every picture tells a story

This month we have included some of our favorite animal species found in the jungles and wetlands around Puerto Morelos.

If you have a picture of Grand Residences, Puerto Morelos or a special place in the Yucatan or a vacation story that you would like to share with us, we would love to hear from you. Send your pictures to memories@royalresorts.com. A selection of the photos we receive will be published in this newsletter.