We are open and so happy to welcome back our owners and members and their families.
Grand Residences staff and management representatives gave a Mexican-style Fourth of July welcome to the first owners, members and guests to arrive with applause, live music, cocktails and more.
Mexican and US flags were flying and a Jarocho trio from Veracruz serenaded guests with traditional Mexican music. This very special day ended with a Fourth of July BBQ in El Faro Grill.
Welcoming you back with new health and safety measures
Grand Residences reopened with new Royal Care Standard health and safety protocols in place for your protection. As part of this program, we have implemented World Health Organization, Mexican Department of Health and The Leading Hotels of the World® hygiene recommendations, elevating our cleaning and sanitization standards even further. Your resort has now received the Clean and Safe Check certificate from the Quintana Roo State Tourism Board and Department of Health. This official certificate also has the Safe Travels seal of approval from the World Travel & Tourism Council.
The new measures are in effect from the moment you leave the Airport. You will be greeted by your Grand Residences chauffeur, who will be wearing a face mask. He will escort you to your van, which has been cleaned and disinfected and is ready for use.
You will receive a complimentary hygiene kit including a face mask, gloves, hand sanitizer and disinfecting wipes for you to use on the resort premises or when you go on tours. Upon arrival at the resort, staff will ask permission to take your temperature and your luggage will be disinfected before being carried to your residence.
Disinfecting mats have been installed in the lobby, the doorways to other guest areas and at staff entrances. Wherever you go in the resort, you’ll find that we have also added hand sanitizer dispensers for guests and staff to use.
You’ll notice that all our staff are wearing face masks and some also wear gloves and visors as they go about their work. We ask our owners, members and guests to wear face masks in indoor spaces such as the Kids Club and busy public areas of the resort where keeping a safe distance is not possible. By doing so, you are protecting yourself and others. The use of face masks is mandatory when you go outside the resort, you must wear them in public areas, supermarkets, malls and more.
High traffic areas and frequently touched surfaces such as tables, doorknobs, elevator buttons and handrails throughout the resort are cleaned and disinfected repeatedly during the day.
We also adjusted our room cleaning procedures, incorporating new hygiene protocols and EPA-approved products. In addition, all rooms are sanitized using electrostatic technology prior to guest arrival.
Social distancing is respected wherever possible and in the Kids Club and Gym we have reduced the number of guests permitted at any given time. The cocktail class is also limited to eight people, the cooking class to seven and tea time to nine; reservations are required for all three. Two guests are permitted to use the elevators at the same time.
We have made changes at the restaurants too, adding hygiene protocols and changing seating plans. For the time being, we have suspended the theme night buffets replacing them with a la carte menus, individual portions and staff on hand to serve diners.
Wherever they are, our staff take care of every detail to ensure that all cleaning and disinfecting procedures and protocols are being followed.
We are looking after our staff and monitoring their health closely. All team members have their temperature taken before they start their shift and must complete a health survey. They then change into their uniforms, which are laundered on site. Additional health and safety precautions have been implemented in offices and other employee areas to protect them.
Staff have been trained to carry out the new protocols and also attend ongoing online courses on COVID-19 awareness and hygiene best practices.
Watch our Royal Care Standard video
For more information on the measures that have been implemented at Grand Residences and Royal Resorts visit royalcarestandard.com