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Let’s Protect Each Other: Wear a Face Mask

We are in this together and we can all help slow the spread of COVID-19 by following hygiene recommendations such as frequent hand washing and social distancing and by using face masks. Masks reduce the dispersion of droplets when you sneeze or cough and if we all wear one we can protect each other. We ask all our owners, members and guests to wear a face mask indoors and in busy public areas of the resort.
The use of face masks is compulsory in the Kids Club, the Spa, Gourmet Food Market, in elevators and on board our vans. You should also wear one when entering our restaurants up until the moment that you are seated.

Use of masks is now mandatory in public in Cancun with fines for non-compliance
In Cancun, the use of face masks is now mandatory in public for residents and for visitors. The police are enforcing the new law and there are penalties for non-compliance. Fines may be given for not wearing a mask and if the fine is not paid the offender could face detention for 36 hours.
In Tulum, the authorities are also enforcing this new law and police have detained several people for not wearing a face mask.
Whenever you venture off property, please use a mask.

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Sporting life

A stroll along the beach at sunrise is the start of another perfect day in Grand Residences. What do you have planned? Are you going to spend it on the beach or by the pool or have an activity-packed day to stay in shape?
Keep up with your daily workout at the gym or use the lap pool. Join a yoga, zumba, pilates or stretching class. Whatever your choice, cool off afterwards with water, juice, fruit and granola cookies from the recovery station on the pool deck.
Anyone for tennis? Book a court and sign out rackets and balls at the Sports Desk. Clinics and private classes are available with the Pro if you want to improve your game.
If your passion is golf book your tee times for a round at the El Camaleón Mayakoba, Gran Coyote (formerly Grand Coral), Puerto Cancun or Playa Mujeres courses. Designed by champions, all are eminently playable with challenging holes to test your skills and they offer discounted green fees for Grand Residences and Royal Resorts golfers.
Remember that at 3 p.m. you are invited to join the Activity team on the beach for a fun game of volleyball.
And after a day of activity you’ll be ready for a relaxing Spa massage to ease those aching muscles.

Your Concierge can help you with golf and spa reservations.

 

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Mexican Mariscos, an Evening of Seafood at Flor de Canela

Plan an evening at Flor de Canela on your next visit for some of Chef Rafael Borbolla’s seafood dishes. Fish, shrimp and lobster are cooked to perfection in recipes inspired by the traditions of fishing communities along Mexico’s Pacific and Caribbean coasts.
Start your meal with a plate of ceviche, aguachile or tuna tostadas with avocado and lime cream and a hint of habanero chili.
For classic Mexican Caribbean dining order fresh lobster grilled al mojo de ajo in garlic butter or Maya-style tikinxic, fish that is marinated in achiote (annatto) and Seville orange juice, then charcoal-grilled with bell peppers, onion and tomato and served with tortillas and fried plantains.
From the Pacific coast, the hearty Governor’s burrito is a flour tortilla packed with shrimp flambéed in tequila with garlic and guajillo chili, rice and grilled sweet corn. Tequila shrimp is another favorite and the seafood pozole is Mexico’s take on the Provençal bouillabaisse but even tastier. Grouper, shrimp, mussels, octopus and lobster chunks are cooked in a spicy seafood broth with cacahuacintle corn kernels and the traditional garnishes.
Of course, if you would like the catch of the day, it is sourced locally and superbly flavored and you can order it grilled, sautéed in garlic butter or with your favorite sauce.

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Dish of the Month: Grand Residences Green Salad

Here’s a refreshing new salad from Chef Borbolla’s repertoire, a perfect lunch recipe for the summer. Crisp garden vegetables and the nutty flavor of pumpkin seeds and pine nuts, delicious and very nutritious.

Grand Residences Green Salad with Pumpkin Seed Pesto
30g baby spinach
60g local squash
40g peas
60g green beans
50g asparagus
40g chayote

For the pumpkin seed pesto
30g pumpkin seeds
20g pine nuts
10g Parmesan cheese
15ml olive oil
salt and pepper to taste

Method
Bring water and salt to the boil and cook the squash, green beans, asparagus and chayote; cool them in a bowl of ice. Cook the peas until they are soft and then puree them in a blender.
To make the pesto toast the seeds in a frying pan and blend with the Parmesan cheese, olive oil, salt and pepper to taste.
Pour the pea puree on the plate and top with the remaining ingredients. Add pesto to taste.

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Cocktail Time

Fix a cocktail for a summer evening on the terrace and memories of your Mexican Caribbean home away from home will come flooding back. We hope that you will soon be here, in the meantime, here’s a taste of the tropics for you.

Beachcomber
3/4oz vodka
3/4oz white rum
2oz orange juice
2oz strawberries
¼ banana
1oz Kahlua
1/4oz grenadine
Blend and serve with an orange and melon garnish.

Caribbean Nizuc
3/4oz brandy
3/4oz melon liqueur
2oz pineapple juice
2oz orange juice
1/4oz coconut cream
1/4oz grenadine
Blend and serve with an orange and melon garnish.

Beso Maya
1oz almond tequila
1/2oz Xtabentun liqueur
1/4oz coffee liqueur
2oz Carnation milk
11/4oz coconut cream
Blend and serve with a pineapple garnish

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Stay Connected

Watch your friends from the Activities team and Kids Club give their classes via Facebook Live on the Royal Resorts and Grand Residences Facebook pages. If you miss them don’t worry, you can watch the videos later.
Check the Grand Residences Facebook page for pictures from paradise, resort updates, cocktails, recipes, activity ideas and much more
You can also stay connected with Grand Residences on Instagram and Twitter.

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Beach Reads

Here are some of the books we are reading right now if you are looking for something for the beach. Why not write to us and let us know what’s on your bookshelf or Kindle right now?

The Colour
Rose Tremain
Gold casts its spell in this tale of 19th-century New Zealand. Joseph and Harriet Blackstone emigrate in search of a new life. When Joseph finds “the colour,” gold dust in the creek on their homestead he becomes obsessed and abandons everything in pursuit of his fortune. He travels to the Southern Alps to seek his fortune in the gold rush, leaving Harriet to run the farm. Separated and beset by misfortune, they make their own way in the beautiful but harsh landscape.
Set against the grandeur of the mountains of South Island, this is a compelling story of pioneers.

Sea of Poppies
Amitav Ghosh
A rich saga of 19th-century India at the time of the Opium Wars. A ship sets sail for Mauritius with a motley crew of sailors, indentured laborers  and convicts, including a bankrupt Raja, a widowed farmer and a French runaway.

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Virtual Traveler

Some of you still cannot be with us right now but we can bring the beauty of the Mexican Caribbean and the Yucatan to you. Here’s our monthly gallery showcasing some of the region’s many natural and historical attractions. How many have you visited? Which ones would you like to explore on future visits to Grand Residences?

Rio Secreto
Exploring this chain of caves in the jungle just to the south of Playa del Carmen is an incredible experience. Your guide will show you hidden chambers deep in the limestone rock filled with crystal-clear water and impressive stalactites and stalagmites formed over millions of years.

Ik-kil
Located near Chichen Itza, this is one of the Yucatan’s most popular cenotes, a huge sinkhole with towering limestone walls festooned with jungle creepers and aerial tree roots.

Holbox
Wide beaches and the blue-green waters of the Gulf of Mexico, fishermen unloading their catch and flocks of gulls and pelicans waiting expectantly for scraps, this is life on Holbox, the northernmost island of the Mexican Caribbean. A slower pace, the chance to see wildlife and incredible sunsets are some of its rustic charms.

Ek Balam
Located 20 minutes to the north of Valladolid, the ancient city of Ek Balam is best known for the Acropolis, the tiered pyramid crowned by a temple with a carved stucco façade depicting ancient lords, gods, sacred animals and earth monsters.

Tankah
Between Xel-Ha and Tulum, Tankah is a lovely palm-lined bay with cenotes in the mangroves and tiny Maya temples in jungle clearings.

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Swimming with the Whale Sharks

If you are staying at Grand Residences this month and are looking for a once-in-a-lifetime experience, how about swimming with the whale sharks, the gentle giants that are the world’s largest living fish? Get ready for a magical wildlife encounter that’s straight out of National Geographic.

Ocean wanderers in search of food during the year
Whale sharks are great ocean wanderers, migrating thousands of miles through the tropics in search of the plankton and fish eggs that are their staple diet. From mid-May to mid-September, hundreds of them gather in the northern waters of the Mexican Caribbean near the islands of Holbox, Contoy and Isla Mujeres to feed. Biologists say it is the largest whale shark gathering in the world.

Domino fish
Also known as domino fish due to the distinctive stripes and dappled markings on their blue-grey skins, each whale shark has its own unique pattern and taking photos of them is helping experts around the world to compile a catalog. Through the use of this international database for identification purposes and by tagging sharks they have been able to map the movements of some of these enigmatic and endangered creatures during the year.

Whale shark tours
Imagine snorkeling alongside a whale shark and watching as a creature the size of a bus approaches you and then swims placidly by, its gaping jaws open to scoop up the plankton. It is an awe-inspiring sight and one that wildlife watchers won’t want to miss. Guided small group eco trips to see the whale sharks are available and during the day you may be lucky enough to see wild dolphins, sea turtles and the graceful manta rays that also gather in the whale shark feeding grounds.

Ask your Concierge to help arrange a whale shark watching trip for you. You have two options: taking an eco trip from Cancun or Isla Mujeres or traveling to the island of Holbox. Just off the north coast of Quintana Roo, even the wooden signs and colorful murals lining the sandy streets of Holbox show the famous pez domino, as the whale shark is affectionately called by local fishermen.

Staying on Holbox will let you discover the rustic laidback ambiance of the island, spend time on the beach, set sail in search of whale sharks and explore the Yalahau Lagoon, a prime spot for bird watching.

Ask your Concierge about whale shark trips

In Memoriam

Octavio

It is with profound sadness that we share news of the loss of a much-loved member of the Grand Residences and Royal Resorts family, Cuauhtémoc Luna Peralta known as Octavio, Concierge Manager for the Sales department in Grand Residences.

Originally from Tepexi de Rodríguez, Puebla, Octavio was 52 years old. He joined Royal Resorts in 2006 and had been at Grand Residences since 2014. Many owners and members will remember him for his quiet and courteous manner, kindness and professionalism. A gentle soul, he always went out of his way to help people and will be greatly missed.

Octavio’s colleagues and friends at Grand Residences sent these tributes.

 

Octavio really made Grand Residences his life and we were like family to him. I will always remember his sense of humor. We will all miss him.

Catherine Duda

 

He was a dear soul who was loved by many. He was charming and always sharp. He was fun, loving and generous. We will miss him but he will always be in our hearts

Claudia Rámirez

 

He was such a wonderful man. We all loved him

Karen Bayerlein

 

We are sure that you will want to join us in sending your thoughts and prayers to his family, friends and workmates during this difficult time.

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Grand Residences is Open and Happy to Welcome You Back

We are open and so happy to welcome back our owners and members and their families.
Grand Residences staff and management representatives gave a Mexican-style Fourth of July welcome to the first owners, members and guests to arrive with applause, live music, cocktails and more.
Mexican and US flags were flying and a Jarocho trio from Veracruz serenaded guests with traditional Mexican music. This very special day ended with a Fourth of July BBQ in El Faro Grill.

Welcoming you back with new health and safety measures
Grand Residences reopened with new Royal Care Standard health and safety protocols in place for your protection. As part of this program, we have implemented World Health Organization, Mexican Department of Health and The Leading Hotels of the World® hygiene recommendations, elevating our cleaning and sanitization standards even further. Your resort has now received the Clean and Safe Check certificate from the Quintana Roo State Tourism Board and Department of Health. This official certificate also has the Safe Travels seal of approval from the World Travel & Tourism Council.
The new measures are in effect from the moment you leave the Airport. You will be greeted by your Grand Residences chauffeur, who will be wearing a face mask. He will escort you to your van, which has been cleaned and disinfected and is ready for use.
You will receive a complimentary hygiene kit including a face mask, gloves, hand sanitizer and disinfecting wipes for you to use on the resort premises or when you go on tours. Upon arrival at the resort, staff will ask permission to take your temperature and your luggage will be disinfected before being carried to your residence.
Disinfecting mats have been installed in the lobby, the doorways to other guest areas and at staff entrances. Wherever you go in the resort, you’ll find that we have also added hand sanitizer dispensers for guests and staff to use.
You’ll notice that all our staff are wearing face masks and some also wear gloves and visors as they go about their work. We ask our owners, members and guests to wear face masks in indoor spaces such as the Kids Club and busy public areas of the resort where keeping a safe distance is not possible. By doing so, you are protecting yourself and others. The use of face masks is mandatory when you go outside the resort, you must wear them in public areas, supermarkets, malls and more.
High traffic areas and frequently touched surfaces such as tables, doorknobs, elevator buttons and handrails throughout the resort are cleaned and disinfected repeatedly during the day.
We also adjusted our room cleaning procedures, incorporating new hygiene protocols and EPA-approved products. In addition, all rooms are sanitized using electrostatic technology prior to guest arrival.
Social distancing is respected wherever possible and in the Kids Club and Gym we have reduced the number of guests permitted at any given time. The cocktail class is also limited to eight people, the cooking class to seven and tea time to nine; reservations are required for all three. Two guests are permitted to use the elevators at the same time.
We have made changes at the restaurants too, adding hygiene protocols and changing seating plans. For the time being, we have suspended the theme night buffets replacing them with a la carte menus, individual portions and staff on hand to serve diners.
Wherever they are, our staff take care of every detail to ensure that all cleaning and disinfecting procedures and protocols are being followed.
We are looking after our staff and monitoring their health closely. All team members have their temperature taken before they start their shift and must complete a health survey. They then change into their uniforms, which are laundered on site. Additional health and safety precautions have been implemented in offices and other employee areas to protect them.
Staff have been trained to carry out the new protocols and also attend ongoing online courses on COVID-19 awareness and hygiene best practices.

Watch our Royal Care Standard video

For more information on the measures that have been implemented at Grand Residences and Royal Resorts visit royalcarestandard.com

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Contactless menus and more: online information sources

We have gone completely contactless at Grand Residences, moving all our restaurant menus and resort information sources online. Scanning QR codes in your room, in our restaurants and elsewhere in the resort gives you access to a wealth of digital information including:

• Menus for all our restaurants and bars
• Room Service menu
• Activity programs for the Activity Centers and Kids Clubs
• Grand Residences Guest Service Directory

You’ll also find daily activities, menus and much more on the Apple TV in your residence.

Use the Grand Residences App
Download the Grand Residences App if you haven’t already done so. It is a great source of guest service information and daily activities and we have added menus too. It also offers you contactless solutions for check-in and checkout, paying your bill by credit card, reservations and making special requests before your stay.
Download it from the App Store or Google Play.

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A Week of Grand Dining

Gourmet cuisine awaits you whenever you dine at El Faro and Flor de Canela and there is always tasty fresh seafood for lunch or early dinner at Heaven Beach Bar. Yet there’s much more for you to try during your stay, and you won’t want to miss the theme nights we have lined up for you this summer. They come with a la carte menus at the moment instead of the classic buffet but there are plenty of tempting choices, including appetizers, soup, salad, main courses and desserts.

• Monday
Italian Night, El Faro Grill

• Wednesday
Argentinian Night

• Thursday
Seafood Night, El Faro Grill

• Friday
French Night, El Faro Grill

• Sunday
BBQ Night

There may be some temporary changes in opening hours for Flor de Canela and El Faro Grill in July. Ask your Concierge for more information and the location of Argentinian Night and BBQ Night.

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Mellow Music

There’s live music somewhere at Grand Residences all week long, whether it is in the restaurants at dinner, on the pool deck or even on the lobby bar terrace. Here is the summer line up, your Concierge will have the times and locations for you.

Saturday: Guitar
Sunday: Harp and Saxophone, two locations
Tuesday: Los Jarochos (group)
Wednesday: Cielito Lindo (group)
Thursday: Salsa con V
Friday: Jazz with Jeriko (duo), The Two (group), two locations

Line up is subject to change without prior notice.

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Dining in? Check the new Room Service menu

For a casual dinner on the terrace or in your dining room, order from the 24-hour Room Service menu. Chef Borbolla has added new dishes for your dining pleasure, including seafood, vegetarian and vegan options and you’ll find all-time favorites such as pizza and pasta.

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Welcome to the world

We are sure that you will want to join us in welcoming a new member to the Grand Residences family and to congratulate Manager Daniela Trava on the birth of her son.
Nicolas Ramos Trava entered the world on June 5 weighing 3.675 kilos and measuring 52 centimeters and is doing very well.

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Cocktail Time

Do you have a favorite Grand Residences cocktail? One you always ask for on your first day in paradise? Why not let us know and we’ll be sure to include it in future editions of this newsletter. In the meantime, we hope that these three drinks put you in the mood for your next vacation.

Golden Margarita
1 ½ oz Tequila Milagro Plata
¾ oz Grand Marnier
¾ oz orange liqueur
2 oz orange juice
1 oz lime juice
Serve over ice and with the traditional salt crust on the rim of your glass

Princesa Maya
¾ oz brandy
¾ oz almond liqueur
1 oz strawberries
½ oz coconut cream
1 oz Carnation evaporated milk
¼ oz grenadine
One third of a banana
Blend and serve.

Leaping Lizard
1 oz Melon liqueur
1 oz Banana liqueur
1 oz Kahlua
1 oz Pineapple juice
1 oz Carnation evaporated milk
¼ Banana
Blend and serve.

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Stay Connected

Watch your friends from the Grand Residences Activities team and Kids Club give their classes using Facebook Live on the Royal Resorts and Grand Residences Facebook pages. If you miss them don’t worry, you can watch the videos later.
Check the Grand Residences Facebook page for pictures from paradise, resort updates, cocktails, recipes, activity ideas and much more
You can also stay connected with Grand Residences on Instagram and Twitter.

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Beach Reads

Here are some of the books we are reading right now if you are looking for something for the beach. Some are recent releases but there are some old favorites too. Why not write to us and let us know what’s on your bookshelf or Kindle right now?

Small Island
Andrea Levy, 2004
Following the fortunes of four people in 1948 Britain, this award-winning book is beautifully written and full of warmth. At times moving, funny, thoughtful and disturbing, it casts light on the struggles that Caribbean migrants faced in the land they had been taught to look upon as the Mother Country.
Alone in a London house, Queenie Bligh is taking in Jamaican lodgers for a living because her husband Bernard has not returned from the war in the Far East. One of her tenants is Gilbert Joseph, who joined the RAF to fight against Hitler but finds a very different, much colder, reception when he returns to Britain after the war.
His wife Hortense dreams of being a teacher and living in a fine house but soon discovers that the college qualifications she is so proud of will not be accepted by the Department of Education and that she must go back to university if she wishes to pursue a teaching career.
London is grey, cold and in ruins, a far cry from the warmth, sunshine and tropical colors of Jamaica. Gilbert and Hortense encounter prejudice and suspicion yet they persevere as they make their new life. What was a marriage of convenience becomes a marriage of love and their destinies are intertwined with Queenie’s when her troubled husband returns after years of absence.

Hamnet
Maggie O’Farrell, 2020
A tale set in Stratford upon Avon about young William Shakespeare and his love for Agnes (Anne Hathaway), a country girl wise in herbal lore. They begin married life in the house belonging to William’s father John and have three children: Susana and twins Hamnet and Judith.
Despite their love for one another, Will is restless and decides to seek a new life for the family in London, far from the insults of his father. He falls under the spell of the playhouse and his letters are full of his writing and the troupe of wandering actors he is part of. His visits to Stratford become few and far between as he finds success in London.
The sudden illness of his son brings him back to Stratford but he arrives too late. The family all grieve for Hamnet in different ways and for William it inspired his finest play, Hamlet.
Maggie O’ Farrell’s vision of Stratford, the mysterious Forest of Arden and of the Shakespeare family makes for compelling reading.

The House between the Tides
Sarah Maine, 2018
Art gallery owner Hetty Devereaux inherits Muirian, the ancestral family home on an island in the Outer Hebrides off the coast of Scotland. She leaves her London life to explore the crumbling property that once belonged to an eccentric painter and distant relative called Theo Blake. With the discovery of human bones in the house, she stumbles across an old crime, a history of land disputes and a mysterious disappearance.
Hetty’s story is interwoven with the story of Beatrice, Theo’s young wife, who first visited the island in 1910. As she looks at Theo Blake’s evocative paintings of dramatic landscapes, birds and a wild young girl, Hetty begins to piece together a story of lost love, misunderstandings and sadness.

Need more books? Alma Libre Bookstore is open!
If you run out of beach books, you’ll be able to stock up at Alma Libre right here in Puerto Morelos. Located on the main square, this iconic bookstore has a good selection of new and second-hand books in English and Spanish. Currently open from 10 a.m. to 3 p.m.

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Summer Adventures

If you want to go exploring this summer, your options include a day at the Riviera Maya’s famous nature and adventure parks or out on the Caribbean. You can set sail for a snorkeling or scuba trip, a catamaran cruise or even an unforgettable swim with the whale sharks.
The Grand Residences Concierges can help you organize your day out and will have plenty of recommendations.
All area parks and tour operators have strict new health and safety standards.

Family Fun
Treat the family to fun days out at Xel-Ha and Xcaret. The turquoise waters of the inlet and lagoons at Xel-Ha are irresistible and you’ll soon be searching for some of the 90 shimmering fish species that call this huge natural aquarium home.
There is always something new to see in Xcaret, from the colorful birds in the aviary to newly hatched turtles, placid manatees, monkeys and jaguars. Admire folk art and sample delicious traditional cuisine and stay on for the amazing evening show that celebrates Mexican history, music and dance.

Jungle Adventures
A day zip lining through the trees at Xplor or Selvatica, exploring jungle trails or swimming or kayaking in four different sinkholes on the Xenotes tour might be just the tonic you need to release tension.

Caribbean Sailing
Cast off for a day of Caribbean sailing on board a catamaran or luxury yacht. Plan a snorkel or scuba excursion and explore the Mesoamerican Reef. The Puerto Morelos National Park is open or you can visit reefs in the Cancun-Isla Mujeres area, Cozumel or Akumal.
For a day combining nautical adventure and nature, book your place on an unforgettable eco trip to see the whale sharks that gather in the summer to feed on plankton in the waters to the east of Contoy and Isla Mujeres and north of Holbox.

Ancient wonders
The National Institute of Anthropology and History is preparing to reopen archaeological sites in Quintana Roo during the summer.

Ask your Concierge for more tour recommendations.

GRAND RESIDENCES IS NOW OPEN!

Grand Residences opened on July 4 and is happy to welcome back owners, members and guests for more unforgettable vacation moments.
Grand Residences staff and management representatives gave a rousing Mexican-style welcome to arriving guests with applause, live music, cocktails and more.

New health and safety measures: the Royal Care Standard
Grand Residences opens with new Royal Care Standard health and safety protocols in place for the protection of guests and employees. As part of this program, it has implemented World Health Organization, Mexican Department of Health and The Leading Hotels of the World® hygiene recommendations, elevating stringent cleaning and sanitization standards even further.
Measures include the use of masks by all staff and social distancing; increased daily cleaning frequency for busy areas and touch points throughout the resort and in employee areas back of the house; the use of EPA-approved sanitation products, electrostatic sprays and disinfecting mats; additional hygiene steps in the room cleaning regime; changes in restaurant setup, extra precautions for activities and the Kids Club and new protocols for staff.
Guests receive a complimentary hygiene kit including face masks, gloves, hand sanitizer and disinfecting wipes for them to use on the resort premises or on tours. The use of masks by guests is strongly recommended in busy public areas of the resort and is mandatory in closed spaces such as the Kids Club and Spa.

For more information on the measures that have been implemented at Grand Residences and Royal Resorts watch the Royal Care Standard video and visit royalcarestandard.com

If you are unable to travel at this time, please refer to the Assistance for Changing Travel Plans section in this Update for your options.

Grand Residences Guest Services during July
Grand Residences opens with all its guest services available. However, there are some temporary changes to opening hours.

Dining

El Faro Grill
Open from 7 to 11:30 a.m. for breakfast; lunch from 12 to 5 p.m.
Dinner from 5 to 10 pm.
Bar open 7 a.m. to 10 p.m.

Flor de Canela
Open for dinner, 5 to 10 p.m.

In July, dinner will be served in El Faro and Flor de Canela on alternate days. Please ask the Concierge for more information.

Heaven Beach Bar
Open daily from 10 a.m. to 8 p.m.

Pool Bar
Open daily 10 a.m. to 5 p.m.

Lobby Café & Bar
Open daily from 7 a.m. to 10 p.m.

Theme Nights
Special a la carte menus.

• Monday: Italian Night, El Faro Grill
• Wednesday: Argentine Night
• Thursday: Seafood Night, El Faro Grill
• Friday: French Night, El Faro Grill
• Sunday: BBQ Night

Live music
Ask the Concierge for times and locations

Saturday: Guitar
Sunday: Harp and Saxophone, two locations
Tuesday: Los Jarochos group
Wednesday: Cielito Lindo group
Thursday: Salsa con V
Friday: Jazz with Jeriko (duo), The Two group, two locations
Line up is subject to change without prior notice.

Weekly events
Reservations required, ask the Concierge
Mixology Class
Capacity: 8 people
Cooking Class
Capacity: 7 people
Afternoon Tea
Capacity: 9 people

Room Service
24-hour Room Service is available, call ext. 132 to place your order.
Breakfast available from 7 a.m. – 11:59 a.m.; lunch from 12 p.m. to 4:59 p.m.;
dinner from 5 p.m. to 10:59 p.m.; late night menu 11 p.m. to 6:59 a.m.

Kids Club
The Kids Club is open daily from 9 a.m. to 5 p.m.
Capacity: 15 children

Activities
The resort has a daily activity program for adults and teens. Some activities will also be virtual, available online to give guests the option of participating in their room if they prefer.

Gourmet Food Market
Open from 9 a.m. to 5 p.m.
Guests can scan the Gourmet Market QR code to order online and have their shopping delivered to their suite.

The Spa
Open from 9 a.m. to 5 p.m.

Gym
Open from 7 a.m. to 9 p.m.

Contactless menus and online information sources
All our restaurant menus and resort information are online. Scanning QR codes in rooms, restaurants and elsewhere in the resort gives guests access to a wealth of digital information including:

Menus for all restaurants and bars
Room Service menu
Activity programs for the Activity Centers and Kids Clubs
• Grand Residences Guest Service Directory

Daily activities, menus and much more are also on the Apple TV in rooms and suites.

The Grand Residences App
The Grand Residences App is a source of useful information for menus, daily activities and tour ideas. It also offers guests contactless solutions for check-in and checkout, paying the bill by credit card, reservations and making special requests before prior to their stay.
Download from the App Store or Google Play.

Assistance for changing vacation plans
If you will not be traveling as scheduled, Royal Resorts has the following options to help you:
• For Royal Resorts Members with fixed weeks
For Fixed week members and those with Internal Exchange stays scheduled between Weeks 12
and 31, 2020, you may change your reservation and take your vacation in low and mid-
seasons (June, September and October in 2020 and May, June, September and October in
2021).
The exchange fee will not be charged for changes made to preexisting exchange
reservations.
A discount of 50% will apply to the exchange fee for new exchanges.

a) The Open Certificate program is temporarily suspended
• Contracts with occupancy from May to October 2020

b.) For the Internal Exchange program:
• Contracts for weeks 12 to 31, 2020
• Requested with a minimum of 2 weeks before check in
• 50% of the internal exchange fee will be charged for new exchanges
• Travel dates

Please use the online internal exchange program at www.ExchangeMyVacation.com or email us at exchanges@intervalservicing.com or call 1-800-930-5050 (US & Canada), 800-099-0486 (Mexico) or 954-485-5400 (All Other Countries)

• Royal Resorts Signature Club reservations
The Royal Sands, The Royal Islander, The Royal Haciendas, The Royal Cancun and Grand Residences are now open. We look forward to welcoming our members to their home away from home.
If you wish to make changes to your Signature Club Reservations, please contact us at: rrsc@royalresorts.com. We are experiencing a high volume of calls, so please contact us by email and we will respond as soon as possible.

Platinum Member Services
US Toll Free Number: 1-888-882-9343 Mexico Toll Free Number: 800-681-9246 International: +1(954) 484-6343
Signature Club Elite
US Toll Free Number: 1-888-882-9259 Mexico Toll Free Number: 800 681-9247 International: +1 (954) 485-5279

President’s Circle Concierge
US & Canada Toll-Free: 1-888-882-9252 Mexico Toll Free: 800-681-9248 International: +1 (954) 485-5109

For members or guests who booked a Royal Resorts stay with Royal Reservations online or through the Call Center or with an OTA
Royal Reservations has flexible cancellation policies that will allow you to modify or postpone your trip at no additional cost when circumstances require it. If you
booked your vacation with Royal Reservations online or through the Call Center or with an online travel agency the following policies apply:

All reservations either new or previously booked online through the Royal Reservations website and which have a set date from April 10 through December 18, 2020, may be canceled or modified up to 1 day prior to the check-in date without penalty charges. In case of cancelling or later modifying it or not showing up, the corresponding penalty will apply.

Contact Royal Reservations or our Call Center for assistance. If you booked your vacation through an online travel agency call the Customer Services department:

Customer Service
Toll free 1 888 721 4420
Toll free in Mexico 800 020 1761
Elsewhere +52 (998) 848 8226
Email ask4help@royalresorts.com

• For members or guests who have an international exchange reservation at Royal Resorts
If you have an international exchange stay reservation at Royal Resorts please contact RCI or Interval International, depending on the company you booked through, for assistance.

• Owner Loans
The member issuing the Owner Loan must call Interval Servicing to make changes.

Mexican Caribbean News
The Mexican Caribbean tourism industry is gradually reopening this month, continuing during the summer.
From hotels to parks and golf courses, travel agencies to restaurants, all will be operating with new hygiene and social distancing measures so that visitors can enjoy their vacation with peace of mind.

The Quintana Roo Tourism Board and State Department of Health has launched the Clean and Safe Check certification program to ensure that hotels and other travel businesses satisfy the Mexican government conditions for reopening and are in full compliance with international health and safety recommendations issued by the CDC and World Health Organization. This program also has the Safe Travels seal of approval from the World Travel and Tourism Council. To date, 6,290 hotels, restaurants, tour operators and other companies have registered for certification.

Cancun, the Riviera Maya and the Mexican Caribbean were the first destinations in the Americas to receive the Safe Travels Global Security Stamp issued by the World Travel and Tourism Council (WTTC) and backed by the World Tourism Organization (UNWTO) for their adherence to new international sanitary security protocols.

Cancun Airport has implemented new health and safety measures, including temperature screening and a health questionnaire for all arriving passengers, There is social distancing, more frequent cleaning and sanitization in all areas, from the airport buses to Immigration, check-in and baggage drop, departure and arrival lounges, commercial and waiting areas. The use of face masks and visors by staff is mandatory and they undergo daily health checks.

A number of airlines including Air Canada, Air Transat, Sun Country, American Airlines, Southwest, Delta, Spirit, JetBlue, Sunwing, Copa Airlines, Aeromexico and Evelop have resumed flights or have indicated their intention to do so in July.
Parks and tours reopening

These parks and tours are now open:
• Puerto Morelos National Park
• Cancun Sailing trip to Isla Mujeres
• Jolly Roger Pirate’s Night cruise
• Solo Buceo
• Xcaret
• Delphinus at Cancun Aquarum and Xcaret
• Selvatica
• Caribbean Carnival Isla Mujeres cruise
• Dolphin Discovery on Isla Mujeres and at Garrafon Park
• Alltournative Emotions
• Alltournative Snorkeling Adventure
• Xel-Ha Park
• Xplor Park
• Xoximilco Park
• Xenses Park
• Xenotes

The archaeological sites in Quintana Roo are expected to open some time in the second half of July.

As more information becomes available we will publish additional updates.

See you soon
We urge all our owners, members and guests to stay safe wherever you are. We are thinking of you and we look forward to welcoming you back to Grand Residences very soon.

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Fourth of July reopening at Grand Residences

We are thrilled to be having a Fourth of July reopening at Grand Residences. We can’t wait to welcome all our returning owners and members to their home away from home.
What are you dreaming about the most? Is it the moment you open the door to your residence, kick off your shoes and gaze at sparkling turquoise waters thinking: “I’m back? Is it a dawn stroll along the Puerto Morelos shoreline, greeting your favorite Grand Residences employees or exploring the area, a new place on each vacation? Perhaps it’s a bit of everything, mixed with leisurely pool days on the pool deck, star gazing on your terrace or munching shrimp tacos at Heaven Beach Bar. Whatever your favorites are, we look forward to seeing you again and helping you create even more magical vacation moments.
We have lined up new dining experiences and activities for you and your family to enjoy during your stay, many of them outdoors so that you can enjoy our spectacular views, the sound of the waves and the soft breeze.
Your residence gives you plenty of space to unwind and move about without feeling confined as you would in a hotel room. You can order in from our Room Service menu, or from the Protein Menu if you want to cook in your gourmet kitchen, and sit down for a family meal in your dining room followed by a movie. And whether it’s morning coffee, lunch or afternoon cocktails, your private terrace is always perfect for alfresco living.
We have been working to prepare for your return with a new level of hygiene and care called the Royal Care Standard that goes hand in hand with the rigorous Leading Hotels of the World® and Distintivo H standards we already comply with.
The Royal Care Standard encompasses additional health and safety protocols throughout the resort, in your residence, guest areas, our restaurants and bars, and the gourmet food market; in the kids club, the gym and spa; on the pool deck and beach and back of the house in offices and employee areas.
Measures include social distancing, cleaning busy areas and frequently touched surfaces repeatedly during the day, the use of EPA-approved sanitation products and electrostatic sprays and additional hygiene steps in the room cleaning regime. Visit royalcarestandard.com for more information.
If you are unable to travel at this time, check the COVID-19 update for your options.

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Open-air dining

Enjoying outdoor life at Grand Residences naturally includes dining and your options include Heaven Beach Bar & Grill, a BBQ, a jazz and bossa nova evening on the pool deck and meals on the open-air terraces at El Faro, Flor de Canela and at the lobby bar café.
At Heaven Beach Bar you really do have your own front row seat in paradise. Slip into Mexican Caribbean vacation mode with fresh seafood, your favorite ice-cold beer or tequila cocktail and just relax. From the catch of the day to shrimp tacos or even grilled lobster, everything is delicious and worth lingering over.
The Sunday night BBQ is another Grand Residences favorite and meat lovers won’t want to miss Argentinean night either for more prime steaks and lashings of chimichurri.
For additional dining ideas, ask your Concierge upon arrival at the resort.

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Recipe from the Grand Residences kitchen

Chef Rafael Borbolla is busy preparing for your return and cooking up show-stopping new dishes for your dining pleasure. He has a Salmon Tataki Duo recipe to share with you this month.

Salmon Tataki Duo
Serves 1

Ingredients
100g salmon fillet
8g Ikura salmon roe
14g sangria lettuce
20g crab surimi
34g seaweed salad
34ml of sesame oil
4g of spring onion
10ml rice vinegar for sushi
1 avocado
10g Serrano chili
1 clove of garlic
50g mayonnaise
5g turmeric powder
2g fresh ginger
Salt and white pepper to taste

For the ponzu sauce
30ml soy sauce
2 lime wedges
3 orange wedges

Method
Slice the salmon and reserve
Finely slice the lettuce and fresh ginger, add the seaweed, surimi, vinegar, sesame oil and season with salt and white pepper
For the ponzu sauce, mix the soy sauce with the orange and lime juice
For the aioli, mix the mayonnaise, garlic and turmeric
Arrange the seaweed salad, salmon, avocado and spring onion on a plate. Serve with ponzu and aioli sauce.

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Great news for golfers

Great news for our Grand Residences golfers, El Camaleon Mayakoba is the latest course to join the Royal Golf program and offer you special green fees.

El Camaleon Mayakoba
Designed by Greg Norman, this 7,024-yard par 72 Riviera Maya course has a beautiful jungle and mangrove setting dotted with cenotes, canals and rock outcrops. The beach views are incredible and sightings of deer, coatimundis and spider monkeys during a round are frequent.
El Camaleon hosts the OHL Classic PGA Tournament in November.

Playa Mujeres
Greg Norman also designed the par-72, 7,218-yard Playa Mujeres course, 20 minutes to the north of Cancún. Four holes overlook the Caribbean and others have views of Chacmochchuc Lagoon.

Puerto Cancun
Designed by Tom Weiskopf, Cancún’s newest course stretches for 7,241 yards between the bay and Puerto Cancun marina. Holes 15 and 16 overlook the beach and Hole 18 is the most challenging. Marina Town Center mall is nearby.

Gran Coyote
Designed by Nick Price, Gran Coyote (formerly Grand Coral) is located behind The Royal Haciendas in CoraSol, Riviera Maya. This 7,050-yard course has challenging bunkers and water features. Hole 7 is the most difficult one to play.

Sign up for the weekly tournament
Sign up for the Royal tournament during your stay and meet fellow Grand Residences and Royal Resorts golfers. Days and times are as follows: Sunday after 12 p.m. at El Camaleon; Tuesday and Wednesday at Playa Mujeres (at least 10 players required) and Thursday and Friday at Puerto Cancun (at least 12 players).

Contact the Concierge for more information about these courses and to book tee times.