FREQUENTLY ASKED QUESTIONS
Will COVID-19 tests be available at Grand Residences?
Yes, the COVID-19 viral antigen nasal swab test required by the United States and PCR tests are available at Grand Residences and are administered by an authorized independent laboratory. Your test results must be dated within 72 hours of your departure.
COVID-19 Antigen tests
Starting January 23, Grand Residences, through a certified independent laboratory, is making convenient COVID-19 antigen testing available at no cost onsite from Monday to Saturday, 8 a.m. to 4 p.m. It is important to note that free testing is for owners, members and guests staying at Grand Residences, is one-time only and for guests who have no symptoms. Results are available in 24 hours. This policy is valid until July 17. Grand Residences is not responsible for the results.
Reservations for onsite testing are required, please make your appointment upon arrival at the resort at the Front Desk or with the Concierge. Testing takes place in the Business Center off the lobby.
If you have symptoms, please contact the resort doctor to make arrangements for a test in your room.
COVID-19 PCR tests
The PCR test now required by Canada, the United Kingdom, Brazil, Argentina, Chile and Colombia is also available onsite through a certified independent laboratory, and costs US$110 per person. Test results within 52 hours. Grand Residences is not responsible for the test results.
Guests showing symptoms must remain in their room and follow the doctor’s instructions.
How long does it take to get COVID-19 tests back?
You should receive your COVID-19 antigen results from the laboratory within 24 hours. PCR test results are delivered in 52 hours.
Please bear in mind that your test results must be dated within 72 hours of your flight departure.
Do children need to be tested?
Yes, in the case of travelers bound for the US, children aged two and above must be tested before departure.
In the case of Canada-bound travelers, children aged five and above must be tested.
I recently had COVID-19 do I still need the test?
If you have had COVID-19 within three months of your departure for the United States you must show proof of the positive test result and documentation of recovery from a licensed healthcare provider giving you clearance to travel.
What happens if my COVID-19 test is positive?
If you test positive, Grand Residences will cover the cost of accommodations and meals from the COVID Recovery Menu for up to 14 days. Accommodations and meals are covered only for the guest/s who have tested positive and on an availability basis. We will do everything we can to make you feel comfortable and safe while following our Royal Care Standard policy and the instructions issued by the health authorities.
Accommodations for quarantine are subject to availability. This policy is valid until July 17, 2021.
What is the COVID Recovery Menu?
The COVID Recovery Menu is a menu developed by our house doctor with recommended meals for COVID patients. The meals on this menu are covered during the up to 14 day quarantine period covered by Grand Residences for guests who test positive and must stay longer.
What happens if we need separate accommodations to stay at Grand Residences with someone who tested positive for COVID-19?
There will be accommodations available at a special Patient Companion Rate for members and guests. If someone in your party has tested positive and you need to stay, you may reserve separate accommodations at this rate on an availability basis.
If I test positive for COVID-19 will I be able to leave my room to get food?
If you test positive for COVID-19 you will have to self-isolate in a room or suite in a designated area of the resort. We will do everything we can to make you feel comfortable and safe.
Will the COVID-19 test be covered by my health insurance?
An authorized independent laboratory administers the test and you will have to ask your health insurance provider about coverage.
Can I get an appointment for a COVID-19 test?
Yes, appointments are required for testing at least 24 hours in advance. Please make your appointment at the Front Desk or with the Concierges.
I need the PCR test, can I get it on site and what is the cost?
The PCR test now required by Canada, the United Kingdom, Brazil, Argentina, Chile and Colombia is available at Grand Residences.
Cost: US$110 per person.
Test results delivered in 52 hours. Grand Residences is not responsible for the results. Appointments for the test can be made at the Front Desk or with the Concierges.
I have been vaccinated for COVID-19, do I still need the COVID-19 test or to show documentation of recovery from COVID-19?
Yes, all air passengers traveling to the US, regardless of vaccination status, are required to provide a negative COVID-19 test result or documentation of recovery.
Are there cheaper COVID-19 tests available in Cancun and Playa del Carmen?
Some drugstore chains are offering a cheaper COVID-19 test however, you would have to go and stand in line with the risks and delays that this may entail.
How will I receive my COVID-19 test results?
You will receive your test results from the laboratory via email. You can print them at the business center at no charge.
I am only staying at your resort for 2 days, can I get a rapid COVID-19 test?
Yes, but different prices will apply.
Can the airline refuse to let a passenger travel if a COVID-19 negative test is not presented before boarding?
Yes. For flights departing to destinations that require a negative test, airlines must confirm the negative test result for all passengers or documentation of recovery before they board. If a passenger does not provide documentation of a negative test or recovery, or chooses not to take a test, the airline must deny boarding to the passenger.
Can I get a free COVID Antigen test if my country doesn’t require a negative test?
No, only members and guests whose country requires a negative COVID Antigen test qualify for free testing.