Be on the lookout for suspicious resale offers

Cybercrime and online fraud are on the rise around the world, and we would like to share information about several recent scam attempts that members have reported. Our recommendation is to be vigilant and to disregard any unsolicited call or email you receive from companies with resale offers or promotions.

The latest report is of emails sent from this domain name: hotelsandresorts@documentosyservicios.com which are designed to mislead the recipient as they feature the old turquoise Royal Resorts logo, a photo of The Royal Cancun and mention The Royal Resorts. Please be aware that this is a scam. We recommend that you ignore any letters or calls that you may receive from this email address and its representatives – the name Isa Garcia appears in the email. Above all, do not transfer money to the account number listed in the email.

Other members have recently reported calls from a company called IPAI in California. Its representatives are aggressive and insistent, calling repeatedly from different numbers and making false claims.

For more information, read the article in the Owners Area which contains details of recent reports, suspicious activity to look out for and to see the list of companies reported in the last three years.