Your Concierges

Led by Head Concierge Alberto Monzon, a past president of the Mexican chapter of the prestigious Les Clefs d’Or international concierge association, your Grand Residences Concierges are looking forward to welcoming you and making your stay unforgettable. They’ll take care of every little detail so that you can sit back, relax and enjoy yourselves.

Your Concierge will arrange fun day trips for you and your family and help with water sports, golf, private yacht and fishing charters and transport reservations. If you would like to dine out one night, they will be happy to point you in the direction of leading restaurants in Cancun and Playa del Carmen and book tables for you.

Would you like more sightseeing information about the area so that you can go off the beaten track and explore the area or do you have a special interest such as bird watching, cave diving or photography? Ask the Concierge and they will create some memorable tour experiences for you.

Ask your Concierge about special activities at the resort during your stay. They may include wine or tequila tasting, cocktail and cooking classes, nature walks, salsa and Spanish lessons.

Whether you need help arranging a baby-sitter or a butler or want someone to set out treasured family photos in your residence prior to your arrival or greet you at the airport, the Grand Residences Concierge team is on call round the clock to take care of you.